SHIPPING POLICY

Last updated: October 18, 2026

This Shipping Policy explains how orders placed through Opul Mkt are shipped and delivered.

Opul Mkt works with independent designers, creators, brands, studios, manufacturers, and production partners around the world. As a result, shipping origin, delivery method, production timeline, and transit time may vary by product.

1. SHIPPING COSTS

For standard online orders, shipping costs are calculated at checkout based on factors including:

• product size and weight

• shipping origin

• delivery destination

• available shipping method

The shipping amount displayed at checkout applies to the shipping service selected for that order.

For Trade, Project, Bespoke, custom, volume, or other transactions handled through quotation, shipping may instead be included in the applicable quotation or invoiced separately where expressly stated.

We do not offer a universal flat-rate shipping fee.

2. SHIPPING AVAILABILITY

Shipping availability varies depending on:

• the product

• creator or brand

• shipping origin

• product dimensions and weight

• delivery destination

• available carrier or freight service

Available shipping options will generally be displayed at checkout where online shipping is supported.

For destinations or products requiring a custom freight quotation, please contact:

concierge@opulmkt.com

3. MULTIPLE SHIPMENTS

Products on Opul Mkt may ship directly from different creators, brands, studios, warehouses, or production facilities around the world.

If your order contains multiple products, the products may therefore:

• ship separately

• have different dispatch dates

• arrive on different days

• use different carriers

You may receive separate shipping confirmations or tracking information for each shipment.

4. PRODUCTION & DISPATCH TIMES

Ready-to-Ship products are generally dispatched according to product availability and the applicable creator or brand's fulfillment schedule.

Made-to-Order, Bespoke, customized, and preorder products are produced after an order is placed and will ship after production is complete.

Estimated production or lead times may be shown on:

• the product page

• your quotation

• your invoice

• your order confirmation

Production and dispatch estimates are provided in good faith but may change due to material availability, production schedules, quality-control requirements, customs, transportation conditions, or other circumstances outside our reasonable control.

If a significant delay affects your order, our team will contact you where reasonably possible.

5. DELIVERY TIMES

Delivery times vary depending on:

• shipping origin

• delivery destination

• shipping method

• product size and weight

• customs clearance

• carrier schedules

• local delivery conditions

Transit estimates provided by carriers are estimates and are not guaranteed delivery dates unless specifically confirmed in writing.

6. STANDARD DELIVERY

Unless otherwise stated, standard delivery generally means delivery to the address provided at checkout.

For large furniture, freight, or oversized products, standard delivery may be limited to the front door, curbside, building entrance, loading area, or ground-floor receiving point depending on the carrier and destination.

Standard delivery does not automatically include:

• delivery to a room of choice

• unpacking

• assembly

• installation

• debris or packaging removal

If you require additional delivery services, please contact us before delivery.

7. WHITE GLOVE DELIVERY

White Glove Delivery is available for eligible large furniture and select orders.

Depending on the service selected, White Glove Delivery may include:

• scheduled delivery

• delivery to the room of choice

• unpacking

• basic assembly where applicable

• removal of packaging materials

White Glove Delivery is not included in the standard shipping cost shown at checkout.

Pricing depends on factors including:

• product size and weight

• delivery address

• building access

• stairs or elevators

• service level required

• installation or assembly requirements

To request White Glove Delivery and receive a quotation, please contact:

concierge@opulmkt.com

White Glove service availability is subject to the destination and the availability of suitable delivery partners.

8. DELIVERY ACCESS

Customers are responsible for confirming that purchased products can safely enter and fit within the delivery location.

Before ordering large furniture or oversized products, please verify:

• doorway dimensions

• hallway widths

• staircases

• elevator dimensions

• loading areas

• building restrictions

• turning clearances

• installation space

The customer is responsible for providing accurate information about delivery access.

Additional charges caused by restricted access, incorrect information, failed delivery, special handling, redelivery, or additional labor may be charged to the customer.

9. DELIVERY ADDRESS CHANGES

Please review your shipping address carefully before completing checkout.

If you need to change your delivery address, contact us as soon as possible at:

concierge@opulmkt.com

We may be able to update the delivery address before the order is dispatched.

If the order is already in transit, the carrier may be able to update or redirect the shipment depending on the service used.

Address changes after dispatch:

• are not guaranteed

• may delay delivery

• may result in additional carrier or handling charges

Any additional charges caused by a customer-requested address change may be the customer's responsibility.

10. TRACKING

Where tracking is available, tracking information will generally be provided after the shipment has been dispatched.

Customers may also be able to view shipment updates through their Opul Mkt account.

For large furniture, freight, or specialized deliveries, the carrier or logistics provider may contact you directly to coordinate the delivery appointment.

11. MISSED OR UNSUCCESSFUL DELIVERIES

Please ensure someone is available to receive the shipment where required.

If a delivery attempt is unsuccessful, the carrier may:

• attempt redelivery

• contact you to arrange another delivery

• hold the shipment at a local facility

• return the shipment to the sender

Additional charges resulting from:

• missed delivery appointments

• incorrect addresses

• refusal of delivery without an approved claim

• customer-requested redelivery

• storage

• reconsignment

may be charged to the customer.

12. ORDER STORAGE

Please be prepared to receive your order within the delivery window communicated to you.

If you are unable to receive the order, please contact us as soon as possible.

Storage or delayed delivery cannot be guaranteed and may be subject to:

• storage fees

• warehouse fees

• handling fees

• redelivery fees

• additional freight charges

Any fees resulting from a customer-requested delay or unsuccessful delivery may be the customer's responsibility.

13. INTERNATIONAL ORDERS

Unless expressly stated otherwise in your quotation or order confirmation, international orders are shipped on a Delivered At Place (DAP) basis.

Under DAP, Opul Mkt arranges transportation to the agreed destination, but the customer is responsible for applicable destination-country charges including:

• import duties

• VAT

• GST

• customs charges

• brokerage fees

• clearance fees

• other government or destination-country charges

These charges are not included in the product or shipping price unless expressly stated otherwise.

Alternative shipping terms may apply where specifically stated in an accepted quotation or order confirmation.

14. CUSTOMS CLEARANCE

International shipments may be subject to customs inspection or clearance procedures.

Customers may be required to provide information to the courier or customs authorities in order to complete import clearance.

Customs delays are outside Opul Mkt's direct control and may affect delivery timelines.

Failure to provide required customs information or pay applicable import charges may result in additional storage, return, or disposal charges.

15. TAXES & DUTIES

For orders delivered within the United States, applicable sales tax may be calculated at checkout in accordance with applicable state and local requirements.

For orders outside the United States, applicable taxes, duties, VAT/GST, customs charges, and other import fees may vary by destination.

Where these amounts are not collected at checkout, they remain the responsibility of the customer.

16. DAMAGED SHIPMENTS

Please inspect your shipment as soon as reasonably possible after delivery.

If an item arrives damaged, defective, or incorrect, please contact:

concierge@opulmkt.com

within 48 hours of delivery whenever reasonably possible.

Please provide:

• your order number

• clear photographs of the product

• photographs of the packaging

• photographs of any visible shipping damage

Please retain all original packaging until the claim has been reviewed.

For an approved damage, defect, or incorrect-item claim, Opul Mkt will coordinate the appropriate resolution and the customer will not be charged return freight.

Do not return a damaged product directly to the creator, brand, manufacturer, or carrier unless instructed by Opul Mkt.

17. REFUSING DELIVERY

Customers should not refuse delivery solely because the packaging appears damaged unless the shipment is clearly unsafe to accept or the carrier or Opul Mkt instructs otherwise.

Where possible, note visible damage with the carrier and photograph the packaging before opening the shipment.

Unauthorized refusal of delivery may result in additional freight, storage, return, or redelivery charges.

18. CANCELLATIONS BEFORE SHIPMENT

Cancellation eligibility depends on the product classification and order status.

Ready to Ship
An order may be cancellable before dispatch.

Made to Order
Cancellation may be possible before production commitment.

Bespoke / Customized
Cancellation may be possible before final specifications are approved and production is committed. Once production has been authorized, the order becomes final sale.

Costs already incurred for design, sampling, tooling, materials, production, or other project work may apply to an approved cancellation.

Trade / Project Orders
Cancellation terms are governed by the applicable accepted quotation, purchase order, invoice, or project agreement.

Please contact concierge@opulmkt.com as soon as possible if you need to request a cancellation.

19. RETURNS

Return eligibility is governed by the product's applicable return classification and our Returns, Shipping & Delivery Policy.

Shipping charges and ordinary return transportation costs may be non-refundable except where required by law or where the return relates to an approved damaged, defective, or incorrect-item claim.

Customers must receive authorization from Opul Mkt before returning a product.

20. TRADE, PROJECT & BESPOKE SHIPPING

Trade, commercial, hospitality, project, volume, procurement, and Bespoke orders may use shipping arrangements different from standard website checkout.

Project documentation may specify:

• freight method

• Incoterm

• consolidation

• delivery location

• receiving requirements

• storage

• installation

• customs responsibility

• delivery milestones

• additional service charges

Where an accepted quotation, purchase order, or project agreement contains shipping terms that differ from this general Shipping Policy, the transaction-specific terms will apply to that order.

21. DELAYS OUTSIDE OUR CONTROL

Opul Mkt is not responsible for delays caused by circumstances outside our reasonable control, including:

• carrier delays

• port congestion

• customs inspections

• weather

• strikes

• natural disasters

• transportation disruptions

• government restrictions

• material shortages

• production interruptions

• force majeure events

We will make reasonable efforts to communicate material delays when information is available.

22. QUESTIONS

If you have questions regarding:

• shipping costs

• delivery methods

• international delivery

• White Glove Delivery

• customs

• delivery access

• freight quotations

• project logistics

please contact:

Opul Mkt Inc.
167 Madison Avenue
Ste 205 #407
New York, NY 10016
United States

Email: concierge@opulmkt.com